Frequently Asked Questions

1. What ingredients are the candles made out of?
100% all natural soy wax is used to create all candles (no hazardous paraffin wax here!). All candles are scented with fragrance oils that are carcinogen-free, non-toxic and infused with natural essential oils.

2. How long will it take to receive my order? What shipping options do you offer? 
Please allow up to 3 business for orders to be processed and shipped out. There are four shipping options available: domestic- standard shipping (2-4 business days) and priority mail express shipping (1-2 business days) & international- priority mail international (6-10 business days) and priority mail express international (3-5 business days). Complimentary standard domestic shipping is available for all orders over $65.

 3. My candle arrived damaged. What should I do?

Every Edmonia Candle Co. order is thoughtfully packaged ahead of shipping to ensure that it will arrive to you undamaged. Unfortunately sometimes things happen during the package’s journey. If your candle or diffuser arrives damaged please reach out within 3 days and a complimentary replacement order will be dispatched.

4. Do you offer pickup? 
Yes. If you reside in the Orlando, Fl area free pickup is available at any upcoming pop up markets.  If pickup is selected at checkout, pickup information will be provided once your order has been processed.

5. I would love a personalized candle made that I can give as a gift. Do you offer label personalization? 
Yes. Please use the contact form to chat with me about any personalization for a birthday, Christmas or any other special holidays/events. 

6. How should I care for my candle? How do I prevent soot and uneven burning? 
Please see Candle Care 101.

7. How do I use the Reed diffusers? 

To use: Please remove the bottle stopper and place all 6 reeds into fragrance mixture. After 5 minutes, invert reeds and fan them out in bottle.